Q1: Are you a manufacturer or trading company?
A1: We are a professional LED strip light manufacturer with over 13 years of experience and a 2000 square meters factory in Shenzhen.
Q2: Can I get a sample before placing a bulk order?
A2: Yes, we offer samples for testing and quality evaluation before mass production.
Q3: Do you support OEM/ODM customization?
A3: Absolutely! We provide full Custom OEM & ODM services including logo printing, packaging, and customized circuit design. R&D capabilities
Q4: What certifications do your products have?
A4: All LED strips are fully certified by CE, RoHS, FCC, ETL, and TUV to ensure consistent quality, safety, and environmental compliance for global markets.
Q5: What's the MOQ and lead time?
A5: Standard MOQ is 5–10 rolls; samples take 3–7 days, depending on the complexity of the sample. bulk orders 7–20 days depending on quantity.
Q6: Do you offer waterproof or outdoor versions?
A6: Yes, available in IP20, IP65, IP67, and IP68 for indoor and outdoor lighting projects.
Q7: What's your warranty and after-sales policy?
A7: We offer 3–5 years warranty with Lifespan 50000hrs. The actual quality and lifespan depend on the usage environment.
Q8: Can you provide complete lighting solutions?
A8: Yes, our engineers can design lighting layouts and provide compatible controllers and power supplies.
Q9: How do you guarantee product quality?
A9: Each strip is 100% tested with aging and brightness inspection before shipment.
Q10: How do you ship and what are the delivery options?
A10: Small orders ship via DHL/FedEx/UPS; bulk orders by air or sea. Secure packaging ensures safe delivery.
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